1. Scope

These Terms of Purchase apply to orders placed through gandrex.com and should be read together with the applicable product page, Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

2. Product Selection and Compatibility

Customers are responsible for reviewing product descriptions, dimensions, included accessories, power requirements, compatibility information, intended use, installation requirements, and available options before purchase.

For smart-home products, compatibility with third-party networks, hubs, apps, mobile operating systems, voice assistants, electrical systems, wireless standards, or accessories should not be assumed unless specifically stated on the product page.

3. Prices

The price shown at checkout is the product price applicable to the order as configured at that time, subject to correction of obvious errors before order acceptance. Promotions and discount codes apply only when successfully accepted by the checkout system and when all stated conditions are satisfied.

4. Payment

Payment must be authorized using a payment method accepted during checkout. Payment services may be provided by independent processors and digital-wallet providers.

We may perform reasonable fraud, security, payment, and address verification before accepting or fulfilling an order.

5. Order Confirmation and Acceptance

After checkout, you may receive an automated order confirmation. This confirms receipt of the order request but does not necessarily mean the order has been finally accepted.

An order may be declined or cancelled before fulfillment when there is a legitimate issue involving payment authorization, fraud, product availability, delivery eligibility, an obvious pricing error, a legal restriction, or another reason that prevents lawful fulfillment. If payment has already been captured for an order we cannot accept, the appropriate refund will be issued.

6. Order Processing

Orders are generally processed within 3–7 business days after successful payment authorization. During unusually high order volume, additional verification, public holidays, inventory disruption, or fulfillment delays, processing may require up to 10 business days.

7. Delivery

Unless a different estimate is clearly displayed on the product page or at checkout, carrier transit after dispatch is generally approximately 7–18 business days, for an estimated total order-to-delivery period of approximately 10–25 business days.

Delivery estimates are not guaranteed arrival dates. Detailed shipping, tracking, split-shipment, customs, delay, and lost-package rules are set out in the Shipping Policy.

8. Shipping Charges, Duties, and Taxes

Shipping charges are displayed or calculated at checkout. International orders may be subject to import duties, taxes, brokerage charges, or other local fees unless checkout clearly states that such charges are included.

9. Cancellations and Changes

Order-change and cancellation requests should be submitted as soon as possible. We will try to review the request before fulfillment begins, but cancellation or modification is not guaranteed after processing, packaging, label creation, fulfillment, tracking assignment, or shipment has begun.

10. Returns

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in the Return & Refund Policy.

Do not return a product until Customer Support has reviewed the request and provided return authorization and the appropriate return address.

11. Damaged, Defective, Incorrect, or Incomplete Orders

If an item arrives materially damaged, defective, incorrect, or missing essential components, contact Customer Support within 7 calendar days whenever reasonably possible and provide relevant photographs or video.

When the issue is confirmed, we will provide an appropriate replacement, refund, return solution, or other remedy required by applicable law.

12. Refunds

After an authorized return is received and approved following inspection, the refund will generally be issued within 7 business days to the original payment method. The payment provider may require additional time to post the funds.

There is no separate restocking fee for an authorized eligible return that meets the stated return conditions.

13. Change-of-Mind Return Shipping

For preference-based returns, customers are generally responsible for return shipping costs. If an eligible return is required because of a confirmed fulfillment error, materially damaged product, material defect upon receipt, or other reason for which we are responsible, we will provide an appropriate return-shipping solution at no additional cost to the customer.

14. Installation and Use

Customers must follow product instructions and applicable safety requirements. Some Smart Control, Smart Security, Smart Lighting, or other electrical products may require professional installation depending on the product, electrical configuration, local building rules, or applicable law.

Do not perform electrical work for which you are not qualified.

15. Risk, Delivery Problems, and Consumer Rights

Customers should monitor tracking and make reasonable arrangements to receive deliveries. A carrier “delivered” scan does not automatically end every valid non-delivery claim; delivery issues will be reviewed using available records and applicable law.

Nothing in these Terms of Purchase excludes, restricts, or replaces rights that cannot legally be waived under applicable consumer law.

16. Fraud and Abuse

We may review or restrict orders, returns, or claims where there is reasonable evidence of unauthorized payment activity, identity misuse, false non-delivery claims, product substitution, manipulated evidence, intentional damage, or other fraudulent conduct.

17. Governing Law

These Terms of Purchase are governed by the laws applicable to Guangzhou Jing'ao Trading Co., Ltd. in its place of legal registration, without excluding mandatory consumer protections that apply in a customer’s state or place of residence.

18. Changes to These Terms

We may update these Terms of Purchase to reflect changes in products, payment methods, fulfillment, shipping, returns, customer support, security requirements, or applicable law. Changes will be published with a revised “Last Updated” date and will not retroactively remove rights already attached to an accepted order where prohibited by law.