1. Shipping Destinations

We ship to destinations supported by the checkout system. A destination is available when the shipping address is accepted and an eligible shipping method is displayed before payment.

Availability may vary by product, destination, carrier restrictions, product size or weight, customs requirements, remote-area limitations, and local regulations.

2. Order Processing

Orders are generally reviewed and prepared within 3–7 business days after successful payment authorization. Business days are Monday through Friday and exclude applicable public holidays.

During unusually high order volume, additional verification, inventory changes, public holidays, or fulfillment disruption, processing may require up to 10 business days.

Processing time is separate from carrier transit time.

3. Estimated Delivery Time

Unless a different estimate is clearly displayed on the product page or at checkout, standard delivery is generally estimated as follows:

• Order processing: 3–7 business days
• Carrier transit after dispatch: approximately 7–18 business days
• Estimated total order-to-delivery period: approximately 10–25 business days

Delivery estimates are not guaranteed arrival dates. Weather, customs review, carrier congestion, remote-area delivery, public holidays, and other circumstances outside reasonable control may cause delays.

4. Shipping Fees

Applicable shipping charges are displayed or calculated during checkout before payment is submitted. Charges may depend on destination, product size or weight, order value, shipping method, fulfillment location, or remote-area requirements.

Free shipping applies only when a valid free-shipping option is clearly shown at checkout.

5. Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product type, and delivery destination. We do not represent that every order ships from a local warehouse.

An order containing multiple products may be divided into separate packages, and different packages may have different tracking numbers or delivery dates.

6. Tracking

After an order is dispatched, a shipping confirmation may be sent with available carrier and tracking information. Tracking can require approximately 2–5 business days after dispatch to begin showing movement.

7. Address Accuracy and Changes

Customers are responsible for entering a complete and accurate delivery address at checkout. If an address correction is required, contact Customer Support as soon as possible.

We will try to process a correction before fulfillment advances, but changes cannot be guaranteed after packaging, label creation, carrier handoff, or dispatch.

8. International Orders, Duties, and Taxes

International orders may be subject to customs review, import duties, taxes, brokerage fees, or other local charges. Unless checkout clearly states that these charges are included, they may be collected separately by local authorities or carriers.

9. Delayed or Lost Packages

If tracking has not updated for an extended period or a package appears to be lost, contact Customer Support with your order number and tracking information. We will review available shipping records and, where appropriate, work with the carrier or fulfillment provider.

A package is generally treated as lost after the carrier confirms the loss or after a reasonable investigation period has passed without delivery. Depending on the circumstances, the resolution may include reshipment, refund, or another remedy required by applicable law.

10. Tracking Shows “Delivered”

If tracking shows delivered but the package cannot be located, check entrances, mailrooms, parcel lockers, household members, neighbors, delivery photographs, and carrier notices. If the package remains missing, contact Customer Support promptly.

A delivered tracking scan does not automatically determine the outcome of every claim. Each case is reviewed using the available carrier, order, delivery, and customer information.

11. Damaged, Incorrect, or Incomplete Deliveries

Please inspect the order after delivery. If an item arrives materially damaged, incorrect, or missing essential components, contact Customer Support within 7 calendar days whenever reasonably possible and provide the order number plus photographs or video where relevant.

12. Order Changes and Cancellations

Cancellation or order-change requests should be submitted as soon as possible. A request is not guaranteed once processing, packaging, label creation, fulfillment, or shipment has begun.

If cancellation is no longer possible, the customer may need to receive the order and follow the Return & Refund Policy.

13. Consumer Rights

Nothing in this Shipping Policy limits rights that cannot legally be excluded under applicable consumer law.