Contact us
Contact Us
Business Information
Need help with a product or order? Our support information is listed below.
Guangzhou Jing'ao Trading Co., Ltd., doing business as Gandrex, owns and operates gandrex.com.
How to Contact Us
For product questions, order assistance, shipping or tracking questions, returns, refunds, cancellations, or other customer-service matters, please contact us by email or telephone using the Business Information above.
When contacting us about an order, please include your order number and the email address used at checkout so we can locate the order more efficiently.
Recommended Email Subjects
- Product Question – [Product Name]
- Order Question – Order #[Order Number]
- Shipping Question – Order #[Order Number]
- Return Request – Order #[Order Number]
- Cancellation Request – Order #[Order Number]
- Refund Question – Order #[Order Number]
Support Response
Messages are reviewed during our published support hours. Response time may vary during weekends, public holidays, unusually high contact volume, or when additional order, carrier, payment, or product information is required.