Contact us

Contact Us

Business Information

BrandGandrex
Legal Company NameGuangzhou Jing'ao Trading Co., Ltd.
Business OwnerShuaiming Ren
Websitegandrex.com
Customer Support Emailservice@gandrex.com
Support HoursMonday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Business AddressRoom H425, 4th Floor, No. 11 Tangdong East Road, Tianhe District, Guangzhou, Guangdong, China

Need help with a product or order? Our support information is listed below.

Who operates this website?
Guangzhou Jing'ao Trading Co., Ltd., doing business as Gandrex, owns and operates gandrex.com.

How to Contact Us

For product questions, order assistance, shipping or tracking questions, returns, refunds, cancellations, or other customer-service matters, please contact us by email or telephone using the Business Information above.

When contacting us about an order, please include your order number and the email address used at checkout so we can locate the order more efficiently.

Recommended Email Subjects

  • Product Question – [Product Name]
  • Order Question – Order #[Order Number]
  • Shipping Question – Order #[Order Number]
  • Return Request – Order #[Order Number]
  • Cancellation Request – Order #[Order Number]
  • Refund Question – Order #[Order Number]

Support Response

Messages are reviewed during our published support hours. Response time may vary during weekends, public holidays, unusually high contact volume, or when additional order, carrier, payment, or product information is required.

Security reminder: Please do not send complete payment-card numbers, card security codes, banking passwords, or one-time verification codes by email.