1. Return Window

Eligible products may be returned within 30 calendar days after the confirmed delivery date. The return request must be submitted before the 30-day period expires.

2. How to Request a Return

Before sending any product back, contact Customer Support through the Contact Us page and provide:

• Your full name
• Order number
• The email address used during checkout
• The product and quantity you wish to return
• The reason for the return
• Clear photographs or video where relevant
• A brief description of the product’s condition

Do not send a return until the request has been reviewed and return instructions have been provided.

3. Return Address

Please do not send returns to the business registration address, the sender address printed on the package, a carrier facility, or an address found through an online search.

Once a return request is approved, Customer Support will provide the appropriate return warehouse address and return instructions.

4. Return Eligibility

Unless the product is damaged, defective, incorrect, or otherwise protected by applicable law, an eligible return should generally be:

• Within the return window
• In the same general condition in which it was received
• Unused beyond what is reasonably necessary to inspect the product
• Clean and free from contamination
• Not permanently installed, altered, drilled, cut, repaired, or modified
• Complete with essential parts, accessories, manuals, and included components
• Returned with original packaging where reasonably available

5. Smart-Home Product Considerations

Before installing, mounting, wiring, pairing, or modifying a smart-home product, review the product description, dimensions, power requirements, compatibility information, and included instructions.

A change-of-mind return may be limited if a product has been permanently installed, altered, wired, drilled, damaged through misuse, used with an incompatible system, or returned with essential parts missing.

6. Change-of-Mind Returns

For an approved preference-based return, including a change of mind, ordering the wrong option, or no longer needing the product:

• The customer is generally responsible for return shipping costs.
• Original shipping charges are generally non-refundable where permitted by law.
• A trackable return service is recommended.

7. Damaged, Defective, Incorrect, or Incomplete Items

If an item arrives materially damaged, defective, incorrect, or missing essential components, contact Customer Support within 7 calendar days whenever reasonably possible.

After review, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer when the issue is confirmed as our fulfillment error or an eligible product defect.

8. Return Shipping Responsibility

When the Customer Pays

The customer generally pays return shipping for preference-based returns, incorrect selections, disclosed incompatibility, or other reasons not caused by a product defect or our fulfillment error.

When We Pay

We will arrange or reimburse reasonable return shipping when we confirm that the wrong product was sent, the product arrived materially damaged, essential components were missing, the product was materially defective upon receipt, or applicable law requires us to do so.

9. Inspection and Refunds

After an authorized return is received, it will be inspected. When the return is approved, the refund is generally issued within 7 business days to the original payment method.

Your bank, card issuer, digital-wallet service, or payment provider may require additional time to post the funds after the refund has been submitted.

10. No Separate Restocking Fee

We do not charge a separate restocking fee for an authorized return submitted within the return period that meets the applicable return conditions and includes required components and accessories.

Where permitted by law, a refund may be reduced if a returned product is incomplete, materially damaged, altered, or used beyond reasonable inspection in a way that reduces its value.

11. Exchanges

Direct exchanges are not guaranteed. When a different model, color, configuration, or product is required, the normal process is to request a return for the original product and place a separate new order after return approval.

12. Order Cancellations

Cancellation requests should be submitted as soon as possible. We will try to review the request before fulfillment begins, but cancellation is not guaranteed after the order has entered processing, been prepared for shipment, received a tracking number, or been dispatched.

13. Consumer Rights

This policy does not exclude, restrict, or replace rights that cannot legally be waived. If mandatory consumer law provides greater protection, the mandatory law will apply.